Terms and Conditions

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Please Note:  All spa part sales are Final. Spa parts are not universal and can be difficult to identify. If you are not confident that you have chosen the right parts - please email us at info@ascot-cleaning-services.co.uk  before you purchase and we will attempt to help you identify what you need.

We Promise To  Listen carefully to what you want. Make suggestions where appropriate and involve you in every step of the way.

The right fitting, the right price, delivered right to you! Searching for just the right fittings can be a real hassle -- driving from store to store, finding what you need only to hear "sorry, we are out of stock," order minimums, etc. -- but we here  Most Hot tub /spa  fittings to choose from, and even offer some very hard to find styles, making those frustrations a thing of the past.  and if you can't find what you need, please e-mail us at info@ascot-cleaning-services.co.uk  or call us at 079 555 68211.

Our online Office is Open Weekdays From 9 a.m. to 5 p.m.

If you need  more help  please email.

We will not be held liable for any injuries that may result from the troubleshooting or installation of any electrical components in your hot tub spa unit. Anyway now that the legal side is covered

CAUTION  Electrical work and repairs can be dangerous, especially around water. There is a risk of shock or electrocution, which could result in serious injury or death. We strongly advise that hot tub electrical wiring be referred to a licensed electrician. Local code requirements for wiring vary and may differ from the educational examples on this web site. The local code regulations must be followed, with permits and inspections obtained. The installer should read and follow the hot tub owner's manual and associated electrical component owner's manuals and  instructions. Regardless of who performs the work, be sure that power to the spa circuit is switched off at the house service panel prior to inspections, wiring, or repairs. Improper wiring may damage equipment and void the manufacturer's warranty.

Images and our descriptive text are for guidance . We are not responsible for misinterpretation of any product. Images and descriptive text is used to describe all of our product to the best of our abilities.

Peter The Hot tub Man will  try and help you!!

   Prices and payment
3.1          The prices of Services advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information.
3.2          Prices may change at any time prior to (but not after) acceptance of your order.
3.3          We cannot accept your order until you have paid for it in full.
3.4          In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.
Delivery/ Shipping
4.1          Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.
4.2          We will deliver directly to the address specified in your order. 
4.3          The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.
4.4          Once delivered, the Services ordered will become your property and your responsibility and, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

delivery,
unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.
5.5        All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:
                                         a.    pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and
                                        b.    return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.
5.6        Our policy on cancellations and returns does not affect your statutory legal rights.
6.         Faulty Services
6.1       If any Service you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify us to arrange for the return of the Service(s).
6.2          Our policy on faulty Services does not affect your statutory legal rights.
7.             Service Information
7.1          We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.
7.2          From time to time, our stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our stores. Please note that, unless expressly stated on our Site, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate in our stores.
7.3          Any information on our Site regarding sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.
8.             Orders for delivery outside the United Kingdom
8.1          If you choose to access our Site from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Service(s) on our Site is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.
8.2       Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.